Filing an Insurance Claim Doesn’t Have to Be Complicated
After a car accident, the stress of getting your vehicle repaired can feel overwhelming—especially when it comes to dealing with insurance. But at Russ Ward Auto Body, we’ve helped Anaheim drivers navigate claims for over 65 years. We make the process easy, clear, and as painless as possible.
Here’s a simple step-by-step guide to filing an auto body insurance claim—and how we handle the hard parts for you.
1. Notify Your Insurance Company
As soon as the accident happens (once everyone is safe), contact your insurance provider to open a claim. You’ll usually need to provide:
-
Your policy number
-
Date and time of the accident
-
A description of what happened
-
Photos of the damage (if available)
-
A police report (if applicable)
📞 Pro Tip: The sooner you file, the faster your repairs can begin.
2. Provide All Required Accident Details
Documentation helps speed things up. Your insurer may ask you to upload or email:
-
Photos of your vehicle damage
-
Contact and insurance info from other parties involved
-
A copy of the police report
-
Any relevant witness information
Keep everything organized—you’ll want a full record for both your claim and peace of mind.
3. Get a Repair Estimate from a Certified Shop
You’re not required to use your insurance company’s “preferred” shop. In California, you can choose any licensed repair facility—and we recommend choosing one that’s Gold Class certified.
At Russ Ward Auto Body, we offer free, no-obligation estimates backed by our I-CAR Gold Class certification—putting us in the top 20% of collision repair shops nationwide.
We’ll inspect your vehicle thoroughly and provide a detailed estimate covering labor, parts, paint, and materials.
4. Let Russ Ward Auto Body Handle the Rest
This is where we take over.
We’ll work directly with your insurance company to:
-
Submit the estimate
-
Handle all paperwork and approvals
-
Coordinate inspections and approvals
-
Ensure all repair methods meet OEM safety standards
We even offer up to $500 in deductible assistance to help reduce out-of-pocket costs—because we believe in putting our customers first.
🛠️ From paperwork to paintwork, we’ve got you covered.
Bonus Tip: Ask Questions—We’re Here to Help
Our team has decades of experience working with all major insurance carriers, and we’re happy to explain any part of the process. Whether you’re unsure what your policy covers or how the deductible works, just give us a call.