Privacy Policy

Privacy Policy

Effective Date: April 1, 2026

Russ Ward Auto Body Shop Inc. (“Russ Ward Auto Body,” “we,” “our,” or “us”) respects your privacy and is committed to responsible practices in the collection, use, maintenance, and protection of your personal information. This Privacy Policy explains how we collect, use, and share information when you visit russwardautobody.com, contact us, submit a form, request service, schedule an appointment, or communicate with us by phone, email, or text message.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Physical address

• Vehicle or service details

• Appointment request details

• Messages you send to us through contact forms, email, or text

You may browse our website without submitting personal information, but some features may require you to provide it.

Usage and Device Information

Like many websites, we may automatically collect certain non-personal information about your visit, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of visit

• Length of visit

• Referring website

This information may be collected through cookies and similar technologies to help us improve website performance and user experience.

How We Use Information

We may use the information we collect to:

• Respond to inquiries

• Schedule and confirm appointments

• Provide customer service

• Send appointment reminders and service-related updates

• Communicate about billing or account matters

• Improve our website and services

• Comply with legal obligations

• Protect our rights and business operations

We do not sell your personal information to third parties.

We may share your information with service providers or vendors who help us operate our website, communication systems, or business functions, but only as needed for those purposes.

SMS Communications

If you consent to receive text messages from Russ Ward Auto Body Shop Inc., you may receive SMS messages related to:

• Appointment reminders

• Appointment confirmations

• Follow-up messages about your vehicle or service

• Billing inquiries

• Customer service communications

Example:
Hello, this is a friendly reminder of your upcoming appointment with Russ Ward Auto Body Shop Inc. You can reply STOP to opt out of SMS messaging at any time.

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding your appointments, vehicle status, or account-related matters.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier plan. These fees may vary if messages are sent domestically or internationally.

How You Opt In

You may opt in to receive SMS messages from Russ Ward Auto Body Shop Inc. in the following ways:

• Verbally during a conversation

• By submitting an online form

• By filling out a paper form

How You Opt Out

You can opt out of receiving SMS messages at any time by replying STOP to any message. You may also contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply HELP to any SMS message or contact us directly at claims@russwardautobody.com or (714) 535-3739.

Additional SMS Disclosure

• Message and data rates may apply

• Message frequency may vary

• You can opt out at any time by texting STOP

• For help, text HELP or contact us directly

Cookies and Tracking

Our website may use cookies or similar technologies to improve website functionality and analyze traffic. You can adjust your browser settings to refuse cookies, though some parts of the website may not function properly if you do so.

Sharing of Information

We may disclose personal information:

• To service providers assisting with website operations, communications, or customer support

• When required by law, subpoena, court order, or legal process

• When necessary to protect our rights, property, or safety

• In connection with a business transfer such as a merger, acquisition, or sale of assets

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices, content, or policies of those third-party websites.

Data Security

We use commercially reasonable safeguards to help protect the personal information we collect. However, no system can guarantee absolute security.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

California Privacy Rights

California residents may request information regarding certain disclosures of personal information to third parties for direct marketing purposes, if applicable. To make a request, please contact us and include California Privacy Rights Request in the subject line.

Do Not Track

Our website does not currently respond to browser Do Not Track signals.

U.S. Use

Our website and systems are operated in the United States, and your information may be stored and processed in the United States.

Contact Us

If you have any questions about this Privacy Policy, would like to update your information, or want to request removal from our records, please contact us:

Russ Ward Auto Body Shop Inc.
126 West Elm St
Anaheim, CA 92805

Email: claims@russwardautobody.com
Phone: (714) 535-3739